Frequently Asked Questions

    Miami Photography, Videography & Cinematography Company


    • WHAT ARE LOOKS?
    • WHERE ARE YOU BASED AND DO YOU TRAVEL?
    • WHEN WILL WE GET OUR PHOTOS?
    • IS A STUDIO LOCATION INCLUDED?
    • HOW DO I ACCESS MY PHOTOS?
    • CANCELLATIONS? REFUND?
    • I NEED TO RESCHEDULE?
    • WHAT'S INCLUDED IN MY VIDEO?
    • WHAT ARE SPECIALTY PROPS?
    • IS A CONSULTATION INCLUDED IN MY PACKAGE?


    "Looks" refer to either Outfits, Themes, and/or Locations

    Example: If your package has 2 looks, some options available to you are:
    1. One location, one theme, two outfit changes.
    2. One outfit, one theme, two separate locations.
    3. One outfit, one location, two different themes.

    Example: If your package has 3 looks, some options available to you are:
    1. One location, one theme, three outfit changes
    2. One outfit, one theme, three separate locations
    3. One outfit, one location, three different themes

    We are based in Miami, FL but love to travel domestically and internationally. I mean who doesn't like to be flown out!?  

    We do two rounds of editing. The first round is what we call Simple Edits. This means we use applications like Lightroom to correct the color, brightness, etc. of the photos. All the photos from the session will receive the Simple Edit and are yours to keep.

    The second round is what we call High-End Edits. These photos are chosen by you (from your Simple Edits gallery) by hearting your favorites in the gallery. High-End Edits means we use applications like Photoshop to retouch and remove blemishes, smooth skin, color and tone correction, etc. The photos included in this round are limited to which package you choose.

    Both rounds take approx. 7-14 days each. Both rounds of photos are yours to keep. The exact number of photos in total depends on the package.  

    Yes, we have a simple studio available. If you require a more advanced or larger studio then you will need to book it separately. We'd love to help you find a studio but if you want to book one yourself that's completely fine too.

    We will email you a link to view your gallery. In this gallery you are able to download the digital photos and/or purchase prints, wall art, & cards.

    No matter the reason for cancellation, all deposits are non-refundable. If the full balance was paid upfront, the difference (full balance - the deposit) will be refunded.

    Please note that you need to reschedule your appointment at least 24 hours in advance. If done within 24 hours, we can have your deposit credited to the new date.

    If you miss the 24-hour mark, the deposit is forfeited and a new deposit is required to book the new date.

    Our basic videos are 0-5mins in time. This includes both editing and recording time, and licensed music.
     

    Specialty props are any props that are specific/special to your theme that we do not already have available.

    Example: If you were to need crystals to create a specific look, with your approval, we will purchase the crystals and the prop expense will be included in your invoice. With your approval, any non-reusable or perishable props will be charged to you as well.
     

    All Commercial/Branding, Video, & Wedding packages include at least a 30min consultation.

    Simple portraits and events do not require nor include a consultation with the package. However, you may add a consultation to your package at check out.